The agreement behind every order.

These terms apply when you browse GetMyFrame, submit a photograph, request restoration or place an order.

Last updated: 19 July 2026

Using the website

You agree to provide accurate information, use the website lawfully and avoid interfering with its operation or security. Product availability, features and pricing may be updated before an order is confirmed.

You must be legally able to enter into the transaction or act with the permission of a parent or guardian.
Website photographs are illustrative; screens and natural materials may show colour and texture differently.

Photograph rights and responsibility

By submitting a photograph, you confirm that you own it or have permission to reproduce, edit, restore, print and frame it. You grant GetMyFrame a limited permission to process the photograph only for preview, production, delivery and support.

Do not submit unlawful, abusive, infringing or privacy-violating material.
GetMyFrame may refuse content that cannot lawfully or safely be processed.
You remain responsible for obtaining consent from people depicted where required.

Product approval

The confirmed order records the collection, finish, print size, orientation, crop and delivery details. Customers are responsible for reviewing these details before approval. Where a restoration or manual crop proof is supplied, production begins only after approval.

A digital preview is a guide and is not a colour-calibrated print proof.
Minor differences in colour, grain, texture and moulding pattern can occur.

Payment, delivery and returns

The Payment Policy, Shipping & Delivery Policy and Cancellation, Replacement & Refund Policy form part of these terms. If a specific written order confirmation conflicts with a general website estimate, the confirmed order details apply to that order.

Ownership of the finished product passes after full payment and delivery.
Risk during courier transit is handled through the damage-support process in the applicable policy.

Liability and service availability

GetMyFrame will provide the product and support with reasonable care. To the extent permitted by law, we are not responsible for indirect losses, delays outside reasonable control, or issues caused by inaccurate customer information, unauthorised content or misuse after delivery.

Nothing in these terms limits rights that cannot lawfully be excluded under applicable Indian consumer law.
Website and courier availability may be interrupted for maintenance or events outside reasonable control.

Changes, law and contact

The terms applicable to an order are those published or supplied when the order is confirmed. Future revisions will be dated on this page. These terms are governed by the laws of India, and disputes remain subject to the courts and consumer forums having lawful jurisdiction.

Need help with an order?

Keep your order number and registered phone number ready so we can locate the correct order.

WhatsApp ↗