From your photograph to your door.

Custom frames need production time before courier transit begins. This policy explains how we prepare, dispatch and support every order.

Last updated: 19 July 2026

Where we deliver

GetMyFrame currently accepts deliveries within India, subject to courier serviceability at the destination pincode. Delivery charges depend on the package dimensions, weight, destination and selected courier service.

A complete address, valid six-digit pincode and reachable phone number are required.
Remote or restricted locations may have fewer courier options or longer transit times.
Delivery options and charges are shown or confirmed before payment is collected.

Production and dispatch

Production begins only after the order, payment, photograph and crop are confirmed. Production time is separate from courier delivery time because every frame is prepared for the customer’s selected photograph, size, orientation and finish.

The expected production window is shared with the order confirmation.
Orders requiring photo restoration, replacement files or crop approval may take longer.
The customer receives an update when the order is packed and handed to the courier.

Courier estimates

Courier transit generally ranges from 3–9 business days after dispatch, depending on the service selected and destination. Any date shown at checkout or in tracking is an estimate and not a guaranteed appointment.

Weekends, public holidays, severe weather, local restrictions and courier disruptions can affect delivery.
An AWB or tracking number is provided after the shipment is booked.
Tracking may take several hours to show its first scan after dispatch.

Receiving the parcel

Please inspect the outer package when it arrives. If it is visibly crushed, wet, opened or heavily damaged, photograph the package before opening it and retain all protective material until the issue is resolved.

Report delivery damage or an incorrect product within 48 hours of delivery.
Include the order number and clear photographs of the outer package, inner packing, frame and affected area.
Do not discard the packaging while a damage claim is being reviewed.

Failed delivery and returned shipments

Customers are responsible for providing a complete address and remaining reachable during delivery attempts. If a parcel is returned because the address was incomplete, the recipient was unavailable, or delivery was refused without a verified product issue, a new delivery charge may apply before reshipment.

We will contact the customer using the order phone number when a shipment is returned.
A change of address after dispatch is subject to courier approval and may incur a charge.

Need help with an order?

Keep your order number and registered phone number ready so we can locate the correct order.

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